→ Performance and Competence Consulting Service	→ Sterling Development Executive Coaching
→ Sterling Development Certification & Evaluation	→ Frequently Asked Questions - Interim
→ Sterling Alternate Approaches	→ Human Resources Services

Sterling Development Executive Coaching → back to top

Participants coaching link global issues with real world experience in a concrete way that leads to creative, effective problem solving. Participants make those connections because they learn in a 1:1 environment. Unique learning methods encourage executives to discuss their own real business issues, swap ideas and solve problems. Personal coaching can be used to support training and can take place on the job and/or by using 360º analysis from direct reports, peers and line manager. These individual sessions will consist of situational coaching to address critical difficulties, personal development and career planning. The points at which coaching is applied will be subject to discussion between the Sterling Development consultant and client.

Sterling Development Certification & Evaluation → back to top

Before any program we define measurable criteria linked to specific results. Delegate satisfaction levels are also measured at key points during the process. In today’s competitive environment, companies must to be able to measure the skills and competencies of its people. All companies are struggling with the same challenge - how to develop sound methods to measure, evaluate, assess and even clarify their employee’s proficiency.

When we depend upon critical skills, we need objective measurements to ensure that our employees indeed possess these skills. CV’s, job interviews and training history are indicators of skills, but not a measure of skills.

In order to meet these needs, Sterling Development has created a full spectrum of services, including:

• Certification business case development
• Program planning, consulting and design
• Training measurement and evaluation planning
• Task analysis
• Test development and validation
• Psychometric services: scoring and statistical analysis
• Assessment methodologies

If you wish to validate your employees’ skills, Sterling Development Certification and Evaluation service is an invaluable resource for you.

Performance and Competence Consulting Service → back to top

With businesses growing increasingly complex, it’s no longer safe to assume that individual, departments or organisational performance problems can be corrected simply by training. The obstacle may not be the lack of skills or knowledge. It could be an unnoticed bottleneck in corporate communications, ineffective management behaviours, an environment that inhibits motivation, or any of many other diverse but interrelated factors.

So how do you know if it’s really training that an organisation needs? If it is, who should get it? What type? How much? Sterling Development gives you these answers.

Once we understand your organisation’s/division’s goals and strategies, the analysis begins. We determine the optimum performance, competencies and skills needed. Then we ascertain the current skill levels of your staff. If there is a gap, we will determine its magnitude, investigate the causes and show you how to close it. 

The Sterling Approach to Performance and Competency Service addresses four areas:

Organizational Human Performance Analysis
We will examine your organizational structure, management systems and processes, environmental elements, people motivators and behaviours to determine which are enhancing staff performance and which are the problem areas.

Competency and Skills Management
The organization’s core competencies form the foundation for the organization’s strengths.

Identifying the Key abilities of its teams, relevant job families and establishing the competencies will assist areas of individual expertise and skill. Sterling will help you determine, manage and develop core and specific competencies and skills at all levels to improve performance in every area

Learning and Performance Support Design
We will assess the need for custom-designed learning environments and creative training solutions to give you the overall performance results you want. But this service goes further, as the learning environments have developed exponentially over the past years with dramatic results being achieved by involving the end user in the design.

Performance Measurement
Sterling does not set up your training and performance systems and walk away. Performance measurement assures that your organization is truly getting the performance improvements it expects and provides the information necessary for fine tuning.

 

Sterling Alternate Approaches → back to top

Interim Management

We can provide you with one of the most significant resourcing tools around today - Interim Management - the supplying of management personnel for a defined period, enabling you to implement change, fill unexpected gaps in your organization or manage a project.
Our Interim Managers are professionals in providing this short-term expertise.

           
Document Translation Service

We help people to communicate with people from many countries through professional translations. We use only professional translators for all document translations, with translators working only within their native language. This is a guarantee and a Sterling corporate rule. We are very concerned with quality and always employ only the best translators available.

Whether your language translation need is small or large, Sterling can assist you with translating the following documents:
Correspondence, Brochures & Catalogs, Tenders, Reports, Procedures, Articles, Birth and death certificates, Marriage certificates and divorce decrees, Financial, Legal, Medical, Military, Marketing, or any other subject.

Translation Expertise 

Our translation team has worked in thousands of Arabic language documentation translation projects, in subject matters that range from economics, business, banking, insurance, finance, marketing, and advertising to law, government, social sciences, physical sciences, engineering, technology, software, sports, education, journalism, literature, culture and many others. 
Large translation projects are often complex and might involve the coordination of a team translators-editors, managing glossaries, several updates, establishing quality procedures and follow-up. We are ready to help you out with all your translation needs.

Frequently Asked Questions - Interim → back to top

Interim Management has developed rapidly over the last few years and consequently many people are coming across the service for the first time. This invariably raises questions.
Here are some of the most frequently asked. 

What is Interim Management?
Interim Management is the temporary provision of additional senior management resources where and when they are needed.
Sterling Development can introduce, at short notice, Interim Managers across all disciplines including IT, Finance, Production, Supply Chain Management, Sales, Marketing and Human Resources. Whatever the size or sector of your organisation, you can be assured our Interim Managers are used to moving into challenging situations and providing immediate solutions.

Who are Interim Managers?
They are experienced, hands on executives, managers and consultants with proven track records.

When am I likely to need an Interim Manager?
The need to use an Interim Manager can occur at any time and can be for numerous reasons, e.g.

• Managing a project
• Managing change
• Additional support to implement a business opportunity
• Support when existing management are absent or fully stretched
• To improve business performance

At what level do Interim Managers Operate?
All executive and management levels in senior line management, specialist or project management positions.

Won't the Interim Manager need weeks to get to know my business?
An Sterling Development Interim Manager is selected for you because they have worked in your industry or a comparable one. Also, they have previously managed the tasks required of them successfully.

Is an Interim Manager more expensive than a permanent manager?
You pay an inclusive fee for an Interim Manager and other than daily travel and accommodation expenses where appropriate; there are no other costs. This compares favorably on a day-to-day basis with the cost of a permanent manager when you take into account the cost of Pension, Holidays, Sickness, Contractual Costs, Recruitment Costs etc.

How much does an Interim Manager cost?
We charge on a daily basis and fees range from approximately $700 per day upwards depending on the level of the Interim Manager. The client only pays for days worked.

How do I know I've got the right person?
Two or three Interim Managers who have the experience to handle the project are presented to you. You will know that they will already have been interviewed and vetted by Sterling Development. Often they would have carried out a number of previous assignments for us.

How will using an Interim Manager affect my permanent staff?
Experience shows that Interim Managers are made welcome because of their skills and experience and because they are only temporary are therefore not seen as a threat.

If Interim Managers are so good, why have they not been snapped up permanently?
Interim Managers have chosen Interim Management as a career. They like the challenge, variety and flexibility it offers and they find it rewarding.

What if I want to give an Interim Manager a permanent post?
Occasionally, Interim Managers join our clients. When this occurs, Sterling Development make a one off charge to facilitate the transfer.

What happens when the job is completed?
The contract comes to an end, there are no termination costs. It could well be that you may need further help in the future or you may need a monitoring service. The Interim Manager is always available to provide this on an "as and when" required basis.

How can I be sure my Interim is reliable?
Interim Manages are fully vetted and approved before we take them on to our database. Their qualifications are checked and references taken up. Our clients are able to talk directly to referees if required.

What if my Interim Manager turns out to be unsatisfactory?
This is very rare. However, in your contract with Sterling Development we agree to replace an under-performing Interim Manager at no cost to the client.

How do we monitor quality and delivery?
Sterling Development makes a weekly progress check with the Interim Manager. We also visit the client regularly during the assignment.

What is the difference between Interim Management and Management Consultancy?
Consultants advise and recommend. Interim Managers advise, recommend and implement. They are "hands on" managers bought in to do a job.

Who are our Interim Managers?
The right people to fit into your organization. Interim Managers come from a wide range of industry sectors. Many have a business degree in addition to their technical qualifications and typically have held senior management positions, usually at Board or head of function level.